How to Handle Web Development Clients and Issues Effectively?

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Are you developing a website for the first time in your life? Or, are you a pro web developer suffering from vague client feedback? Unable to understand what changes your client wants in your website?

It often happens that clients and web developers face challenges due to a lack of collaboration and understanding. Typically, the client either sends you a spreadsheet outlining the changes they want in the website or engages in back-and-forth messages and calls to discuss their expectations. 

However, vague feedback is difficult to understand as it is not always clear which specific element your client wants to change, on which browser they tested the element, and what specific change they want. 

Moreover, follow-up calls and messages can also waste a lot of your time. This also annoys the client and they may start questioning your credibility. In this situation, the BugHerd AI tool can be a great source for web developers. It is a cloud-based visual feedback and bug-tracking software for website and software development.

How BugHerd is Helping Website Developers?

BugHerd arrived on the scene in 2011 as an Australian start-up. It was initially a bug-tracking tool to help developers gather the information they needed to fix the bug. Gradually, it becomes popular among the audience as a leading website feedback tool among global teams.

It helps website developers address website problems to effectively manage clients in different ways. BugHerd is helping web developers through this method:

Easy Client Feedback on Visuals, PDFs, and Website Design

The first step in creating a website is designing Figma prototypes, landing pages, campaigns, emails, visuals, whitepapers, and other elements. Once you have designed all of them, you should take feedback from your client on it.

To streamline this process, you can upload your visuals, prototypes, PDF documents, and other files to the BugHerd “Deliverables Tab.” It will generate an access link that you can share with your team members or clients to collect their feedback. 

Now, your client will go through all the prototypes and can pin suggestions, approvals, and feedback directly on each visual. Multiple stakeholders can share the feedback simultaneously on images and files. The best thing is you can share multiple files with your client in one go.

You can then review the feedback, resolve them, or ask any follow-up questions. BugHerd will ensure your client remains updated instantly, enabling you both to have a live conversation.

Pin Feedback on The Website

Once you have addressed all your clients' comments on the creatives, you can move forward with web development. After completing the development phase, you can launch BugHerd on the website and invite your team and clients to report bugs and issues they encounter.

Now, when your client or senior team member is on the website, they can click on the BugHerd sidebar to navigate its feedback options. This tool allows three kinds of feedback: whole-page feedback, video feedback, or specific element feedback.

Suppose your client doesn't like the font of your website’s headline. So they can double-click on that headline and add feedback on it. BugHerd will also take a screenshot of that element for you. This tool allows clients to annotate screenshots to explain their feedback in a better way.

Once the client finalizes the feedback, the developer will see the pin near the problematic element. They can read feedback directly from the website by clicking on the pin icon.

Get Metadata of The Feedback

Each piece of feedback provides all the information you need to resolve the bug. It includes the resolution, the URL link, and the browser operating system details of clients. The video feedback option further helps pinpoint the exact bug problem your client is experiencing when accessing the website. It streamlines the process, helping you address the bug without any follow-up messages and emails.

Kanban Board for Team Members and Clients 

Throughout the entire process of creating a website and gathering feedback, you can collaborate with your team members and clients using BugHerd’s Kanban board. On the board, you can log the feedback, assign tasks to team members, and add comments related to the urgency of any task. If your team member has any confusion, they can chat with you through the messaging feature of BugHerd. Once a task is completed, they can mark it done to keep the entire team updated about the progress.

Moreover, there is a Guest Project Board feature in which you can add your clients, allowing them to view tasks and progress. It eliminates the need for back-and-forth calls and messages with clients to inform them about your progress.

Pricing of BugHerd

BugHerd has various pricing plans, suitable for different individuals and business owners. All of the plans include unlimited feedback, powerful integrations, and a customizable project board. You can access all the features of BugHerd in each plan, but for more users, dedicated support, and enhanced security, you have to upgrade your plan.

There are monthly and yearly plans, from which you can choose one. These are:

Standard: For 5 team members, you can have this plan. It is 41 dollars per month if you go for a yearly plan, and 49 dollars per month if you choose the monthly plan.

Studio: You can add 10 team members to it for $66/month if you go with the yearly plan, otherwise it is $79/month.

Premium: You can add 25 members for $124/month in the yearly plan, and $149/month in the monthly plan.

You can go for custom pricing, too, if you have more members and want advanced features.

Features of BugHerd

Multiple Integrations

There are more than 20 app integrations in BugHerd, each of different categories, including communication, development, and management categories. Some examples of these integrations are Asana, Monday, ClickUp, Trello, Jira, WordPress, GitHub, Zapier, MS Teams, Linear, Productive, and many more.

Seamless Feedback Approval

Your clients may be sending you website feedback in the form of spreadsheets and emails, making it confusing for you to understand. But, in BugHerd, clients can pin their feedback on the website, helping you to know which specific issue the client wants to address.

Moreover, you can generate boards to manage the feedback and tasks of your team members. These boards will help you and your client in duplicating the task and keeping track of the progress.

Once you act upon the feedback, you can resolve it from the website and board. It will send a notification to your client, letting them know about the progress.

Video and Screenshot Feedback

Your client can send you the feedback in the form of a video where you can get an idea of what bugs your client is facing on the website. Moreover, BugHerd allows screenshot annotation feedback options to clients.

Through this option, clients can annotate a screenshot to explain their concept. For example, if a client wants you to make any text larger on the website, they can take a screenshot and annotate it to tell you how large they want the text to be. This will give you the clarity of your client’s requirements.

Important Details

When your client adds any feedback, BugHerd provides you with all the details you need to act upon that feedback. It includes the Browser Operating System, URL, the exact location of the problem, and from which device the client gives the feedback. This data helps address a lot of bugs and website issues.

Messaging with Clients and Teams

There is a messaging and communication panel in the BugHerd in which you can communicate with team members and clients. In this way, all of your communication will be on the same page, allowing your team members and clients to seamlessly chat or collaborate with you.

Timely Updates

You can create your clients’ accounts on BugHerd to keep them updated about your and your team’s progress. You can choose to send regular or weekly updates to clients on your progress. In this way, they will get notifications and emails regarding your tasks and projects.

Conclusion 

BugHerd is a cloud-based platform that can help web developers and teams around the globe address issues and bugs effectively. You can handle your clients with ease by seamlessly collecting and responding to their feedback. Moreover, easy collaboration, multiple integrations, timely updates, and details of feedback are helpful for effective client management.

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